Sawfish Software solutions are accessed and hosted via the web in a method known as Software as a Service (SaaS). Our solutions are provided to customers via a unique logon which is accessible from any internet point anywhere in the world.
SaaS not only alleviates the costs of some of the traditional licensing fees but also eliminates the need for additional IT infrastructure investments; users simply require broadband internet access. We also take responsibility for maintenance, scalability, upgrades, daily technical operation and support for the software provided to all of our clients.
Companies of all sizes are taking advantage of Sawfish Software solutions as a service, from SME’s to major blue-chip organisations.
All client data is stored within client specific SQL Server databases running on our purpose built data servers and housed and managed by Rackspace Ltd in a secure data warehouse in London.
Whilst we employ the specialist services of Rackspace to manage our servers on a day to day basis this in no-way effects our contractual or financial relationship with you.
Our Rackspace infrastructure is a Zero-Downtime Network™ ensuring that in the event of a point of failure our service will continue to run.
Our standard backup strategy involves a full weekly backup to a dedicated managed backup tape server, with incremental backups every day. Each backup is retained for 4 weeks. Customised plans can of course be configured for each database according to the Clients individual requirements.
Yes. The backup files can be requested at any time.
Security is a central element of the service that Rackspace provides to Sawfish. We take a comprehensive approach by utilising the Industry’s most potent security tools and techniques, designed, built and maintained specifically for managed hosting. From secure server builds and security-tested Operating System (OS) installations, to a physically secure SAS 70 Type II certified data centre and monitored network, we take a multi-layered approach to keep our customers’ data and service reliable and secure.
The source code for Sawfish Software solutions is the wholly owned property of Sawfish Software Ltd.
Your customer data is owned by you; we simply look after it for you and process it through your Sawfish Software solution. Under the terms of the Data Protection Act, you are responsible for the use and upkeep of your data.
Your data will be exported to you in a suitable format (typically CSV) and on an appropriate medium (e.g. CD, DVD or DAT). Secure transfer to another server would also be available for a small charge.