tecan take the lead

18th Oct 2005

"We now have full business intelligence at our fingertips!"

York, England, 18/10/05 - We are pleased to announce that Tecan a precision metal component manufacturer with over 2000 customers worldwide have signed a 3 year deal with Sawfish Software for Sales-Flow, its sales and workflow management solution.

"We were looking for a conventional CRM solution that would enable us to look after our customers better through improved customer service, whilst also looking to increase our sales potential and where possible compress the sales-cycle. We needed to have a central pool of shared information on all of our customers, prospects and the sales-cycle, all of which needed to be easily accessible and updateable. With multiple business units involved in any one sale, it was imperative that our chosen system would ensure that we didn’t drop the ball." Shaun Mason, Technical Sales Manager.

"The Sales-Flow system meets all of our requirements; we now have a 360° view of all our customer information, which we can view by sales person and the stages at which our sales are at to provide a true picture of our pipeline activity. As the system is web hosted, there is only one view of our world and it is always up-to-date. The best part of Sales-Flow though is the workflow element, because it is mapped to our best practice and automatically progresses the sales-cycle to the next stage once a step has been completed; it means that we will never again lose where we are with a particular customer - and allow us to feel comfortable with juggling many balls at once!" says Mason.

"We are delighted to be working with Tecan, they have a complicated sales process that requires careful management, which Sales-Flow will now do for them. Having looked at many of our competitors offerings they decided to choose our solution, we look forward to a long and mutually beneficial relationship.” Grant Stevens, Operations Director.

Tecan chose Sales-Flow so that they could quickly get up and running with a base of 40 users, the degree of configuration/customisation available means they now have "full business intelligence at our fingertips". The Sales-Flow system is dynamic, allowing Tecan to make changes as their business grows. In summary influencing factors for Tecan choosing Sales-Flow were based on; a competitive price, flexible working options, high degree of customisation available, reporting abilities, the powerful workflow element, a web hosted system and in addition "the team were friendly, capable and provided us with great service." Says Mason