Support

SalesFlow continues to develop and we know that your best practice will change to, so we allow for hassle free upgrades and adaptations as we both grow. Sawfish Software offer a full support and maintenance service which allows customers to subscribe to a fully managed and web hosted solution.

We know that when using a system integral to your business success any downtime can be very frustrating and hampering. We have experienced and dedicated support teams available when you need them to ensure that you continue to get the most from your solution.

Support

Sawfish Software will provide support to customers with regard to any aspect of their system, whether it’s the core software or bespoke development.

Support is provided during working hours through either Sawfish Software’s support enquiry service available via the client login on this site. Sawfish Software’s working hours cover Monday to Friday, 9:00am to 5:30 pm, excluding bank and public holidays. Additional support hours can be provided on application.

Maintenance

Sawfish Software have a dedicated development and project management team working to continually improve, develop and maintain our customers’ solutions.

Throughout the term of our agreement with our customers, Sawfish Software will provide the following maintenance services:

We shall make changes to enhance the software and services.

All customers will be regularly notified of updates and changes taking place. The account management team will work with customers to ensure that they continue to benefit from the existing system and any new developments.

Updated manual documentation is made available to customers and additional training is available at standard rates through either our online or onsite training.

Find out more about how SalesFlow will work for you with a free customised demo or contact us now to talk to one of our sales consultants.